Retailers are continuously looking for more effective and efficient ways to help reduce theft and protect their staff, and cloud-based facial recognition security systems provide an approach to tackling this issue. Such systems can compare facial images of people entering a store with those in an existing database, to either discard them or identify a match with people suspected of theft or antisocial behaviour. By sending instant alerts to retail staff when a match occurs in their stores, the system helps to prevent incidents of theft or threats to staff safety.
With millions of faces passing through retail sites every day, the volume of data needing to be processed is eye-watering. Systems rely on high-end connectivity capabilities to ensure that images can be processed rapidly and alerts issued near instantaneously – reliability is crucial.
A leading manufacturer of cloud-based facial recognition security systems needed an experienced technology partner to provide reliable high-end connectivity for their systems. Many retail business owners want the technology, but don’t have the resources to design and manage the end-to-end network, security and connectivity requirements. That’s where Solsta comes in.
Our team proposed a connectivity system using the widely available public cellular network. We provide cellular routers to connect the system’s cameras to the cloud securely. With potential connectivity challenges, inconsistencies and limitations, an important element of Solsta’s support is to provide an end-to-end service, including troubleshooting any connectivity issues and delivering ongoing technical support.
Solsta can attend sites with the customer’s installers to aid in the initial set up when the conditions are particularly challenging. We not only work to ensure that the hardware is working effectively, but also troubleshoot network and connectivity challenges to resolve any peripheral issues that could impact the effectiveness of the system.
Solsta’s smart roaming technology helps those sites with sub-optimal connectivity to maximise their network performance levels, and their robust cloud management software allows customers to view and manage sites anywhere in the world. This ability to remotely log in and have a bird’s eye view gives retail businesses greater insight into their stores but also reduces the need, and associated costs, of having to send engineers out across the country to carry out maintenance checks.
Our value-add approach means that we don’t just simply ship hardware and consider our job done. We are far more hands-on, providing a full solution approach to ensure that both our partners and their customers are happy with the technology, fully understand how it functions and feel empowered by having security within their retail business that can protect their staff and stores.
Contact us to explore how we can help you.